you tell me about a complex problem that you solved describe the process you
While working as an Operations agent for a shipping line I realised
that a number of containers were missing their connection from a Spanish port
on the way to South America. Containers for the vessel heading to South America
needed to be booked in advance twenty four hours before the departure of the
The outcome of this not being done was containers had to wait on port at least
a week for the next connecting vessel while incurring storage charges.Due to
the time frame of the vessel arriving with the transfer containers, it would
be within the twenty four hour deadline so there was no way of booking the containers
in time and they kept on missing the connecting ship.
After analysing the problem, I contacted the agents for the Spanish port to
ask them if it were possible to receive the details for the containers before
the vessel left their port. They advised that based on their system, they would
not know which containers were loaded and which weren't in order to know what
customer details to send.
I contacted the local port to confirm with them what details they actually needed
to provide enough space for the transfer of containers and they replied that
they only need the amount of containers and whether they were 20 or 40 foot
sizes. I went back to the origin port and asked them if they could send the
amount of containers loaded before the customer details. This they were able
to do and with this information I could book cargo space on the connecting vessel
and containers started to make their connections without delay.