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Calm

Calm and assertive manner when dealing with complaints
Calm, confident and reassuring manner
Calm, level-headed approach
Calm, tactful and patient manner
Calming and reassuring nervous passengers
Calmness and confidence when handling animals
Calmness in difficult or dangerous situations
Calmness under pressure and the ability to meet tight deadlines
Calmness under pressure, as people may become distressed or aggressive
Calmness when dealing with confrontational situations
 
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