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Answering and connecting calls using a exchange system
Answering call-outs to find and repair faults
Answering calls and taking messages
Answering customer enquiries or passing them on to another department
Answering enquiries and giving advice about products to customers
Answering enquiries by telephone, in writing or by e-mail
Answering enquiries using computer systems, leaflets and brochures
Answering enquiries about application procedures.
Answering or forwarding email enquiries
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