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Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.

Most recently, I was responsible for closing a service division of a telecoms organisation with a large customer database.

Maintaining relationships with all existing customers was key for the sole purpose, of offering them new services.

One customer, whose mother had recently passed away, was rather upset at the contractual agreement with the company, which strictly stated that refunds of unused credit would only be paid to the customer directly.

He felt that his mothers passing, left him as the person in charge of her account details,

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