me an example of a time when you motivated others
Being responsible for a team of researchers, whilst working for a research
agency, I coordinated the daily workload of the department and line managed
This involved the recruitment of senior managerial and consumer personnel
for business-to-business analysis, in-depth interviews and focus groups.
Having managed the recruitment and training of field research personnel,
to encourage the telephone operators to not feel dejected if a specific
respondent was not forthcoming with information or behaving abruptly,
I instructed them to include information about other recognized targets
involved in the appointment-making, such as marketing, financial and advertising
directors who, in turn had been eager to complete the tasks of interviews
and who were looking forward to receive the client reports. This new approach
generated a successful turnaround of respondent numbers, and fulfilled
the necessary quota.