In many issues, there is not always a clear distinction between right
and a wrong. In order to do the right thing, we always need to use
good judgment to manage an issue or crisis.
Having built experience through various project management
roles, I have developed the necessary tools through having an objective
view, by avoiding making quick decisions.
I recall an experience where I felt under pressure
from external clients, personnel from other departments, and members
of my team to act and make a decision about missing a deadline or
changing the time schedule in advance.
When faced with this pressurized situation, my first point of call
was to speak with my manager.
By escalating my concern to my manager who I felt was the best person
to assist me in making the right decision.
After a brief conversation with my manager, I gathered all necessary
information to make an informed decision about moving the project
deadline back to avoid failing in certain criteria.
Building and retaining a good reputation with this external client
was critical not only to my career success within the organization
but also to a long standing relationship with this client.