In many issues, there is not always a clear distinction between
right and a wrong. In order to do the right thing, we always need
to use good judgment to manage an issue or crisis.
Having built experience through various project management
roles, I have developed the necessary tools through having an objective
view, by avoiding making quick decisions.
Sample Behavioral Interview Questions and Answers
I recall an experience where I felt under pressure from external clients,
personnel from other departments, and members of my team to act and
make a decision about missing a deadline or changing the time schedule
When faced with this pressurized situation, my first point of call
was to speak with my manager.
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Customer Service Examples
By escalating my concern to my manager who I felt was the best person
to assist me in making the right decision.
After a brief conversation with my manager, I gathered all necessary
information to make an informed decision about moving the project
deadline back to avoid failing in certain criteria.
Building and retaining a good reputation with this external client
was critical not only to my career success within the organization
but also to a long standing relationship with this client.