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Describe a time when you anticipated potential problems and developed preventive measures

Whilst involved with the closure of a Telecom product and service, one of the more complicated features involved contacting existing customers and overseeing the delivery of customer refunds before the final closure date, within three months.

Reaching the target number would prove difficult, even when sending out advance warning mail, as many would be abroad, no longer residing at their recognised address or having changed banking facilities.

By planning ahead and managing the implementation of the refund mechanism infrastructure, I proactively sought to increase the refund date by a further six months, thus giving more time for existing customers to claim refunds, not only through the computer based facility, but also through a cheque form.

By producing weekly summaries, after the initial closure date, I was able to keep track of those customers, seeking refunds and compiled a report to support the potential of a new service and venture project.

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