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Customer Service Example 1

Give me an example when you have delivered an excellent customer service skills and experience with a strong commitment to delivering a user focussed, professional service.

Situation

In my previous role as an Employment Coach, my job required a continuous contact with my customers with high level of customer servicing. I had dealt with customers via face-to-face consultations, through emails and over the phone.
On a daily basis, I had to interview customers in order to ascertain their skills, potentials and hidden talents. Further to this, I had to conduct a soft skills training such as interview techniques, motivational tools and many more depending on the individual need.
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"Example of my excellent customer service skills and commitment ."

"I had a customer who was interested in working in Waitrose, however her customer service skills required enhancing. Through intense consulting, I knew she was capable of excelling in a customer services role however she lacked confidence and practice. I was determined to assist her to achieve her goal. For the next 4 weeks, I had provided her with customer service job assessments, walking her through customer services questionnaires and numerous customer service related role-plays. She finally applied for the position and was hired. She had thanked me profusely.."

Having a powerful customer service skills and the passion plus an undying commitment to service any customer to the best of my ability had proven rewarding. Almost most of my customers were placed at employments that fit their skills and ability. I have had the pleasure of numerous verbal testimonials from my customers, thanking me for my passion and strong commitment toward their future.

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