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Airline Customer Service Personal Statement

I have a career that is focussed on customer satisfaction and working in this industry has required me to display excellent communication skills in order to deal with both satisfied and dis-satisfied customers. As this role requires me to deal with passengers and checking in systems I have to bring together my exceptional organisational skills and my ability to work effectively and efficiently enabling me to issue boarding passes and luggage labels as well as dealing with any excess charges.

I enjoy building relationships which enables me to interact with passengers and fully understand their needs, dealing with queries or helping those who have special requirements. Working across a number of jobs I have improved my team working skills which have made me a valuable team player and my friendly and patient nature comes to great use when dealing with passengers who may be nervous fliers. I enjoy staying active which helps me in my job which means that I have no issues escorting passengers to and from the aircraft whilst also taking great pride in my appearance.

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