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IT Helpdesk CV

Career Objective or Personal Profiles:
A computer literate and technically competent person with an excellent range of inter-personal and communication skills at all different levels who enjoys customer contact. Able to perform effectively on own initiative and can also generate and lead successful teams. Willing to undertake any necessary further training and now seeking an opening where existing and potential skills may be utilised to fullest extent.

Professional Skills or Key Skills:

Excellent telephone manner with broad based administrative skills
Flexible, reliable and a good timekeeper
Ability to explain solutions clearly in non-technical terms
Ability to keep accurate work records
Advising customers about how to correct problems
Commitment to continually update your skills and knowledge
Excellent communication and customer care skills
Excellent IT skills
Excellent problem-solving skills
Good organisational skills
In-depth knowledge of the computer systems and software
Logging calls and keeping records of previous customer contacts
Making arrangements to call out a field engineer to visit the customer
Running reports on common trends to identify underlying problems
Tracking work in progress
Working with customers to identify computer faults

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